Refund policy

We want you to love every spice you order. If something isn’t right, we’ll make it right. Because our products are food items, we do not accept physical returns, but we handle refunds and replacements quickly and fairly depending on the situation:

Shipment Error or Damaged in Transit

• No return required.
• We’ll issue a full refund or send a replacement immediately.
• Please save image evidence of the damaged or incorrect items and share it with us by email so we can improve our process.

Quality or Flavor Issue

• No return required.
• We’ll offer a store credit or one-time refund after reviewing your feedback.
• Please include a brief description or photo so we can trace the batch and address any quality issues with our producers.

Simply email contact@cybeles-harvest.com with your order number, issue type (e.g., damaged, missing, quality concern), and any photos if applicable. Our team will respond within 24–48 hours to resolve it.

Refunds are processed back to your original payment method within 3–5 business days once approved. Store credits are issued immediately for use on future purchases.